If you see a black box then that means your camera is sending too high of a resolution. Adobe Connect support DVD quality webcams - that is 640x480 resolution at 20-24 frames per second.Ģ. While Adobe makes no statement about support for any specific webcam, I'll offer my suggestions.ġ. When I “connect webcam” in the room, the light on my camera comes on (suggesting that it is ON), but only a black image is transmitted to the room. Then I shut down the camera program and login into class. I now have a brand new Microsoft LifeCam Cinema Camera with LifeCam 3.5 Webcam Software. I always reboot the computer before class and open no other programs other than Google Chrome.
#Osx block adobe connections windows
I run Windows Vista with McAfee Internet Security Software. Isn’t there anyone else experiencing a similar problem? Has anyone else found a solution? I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.Īnother time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail.
#Osx block adobe connections software
I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.Įven after removing all the old software, same result: My camera does not work when I connect to Adobe's rooms but camera works fine with other software.Įven though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera. I cannot find the right Support answer to give him.
We use Adobe Connect to give online language classes, the end user is one of the students. This is actually an end user's question that I am having trouble answering to.
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